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FH FluxHarbor Payments Contact desk

Resources

Working materials we share with the practice.

A small set of templates and reference documents that we use inside engagements. Each download is a real artefact, not a marketing brochure dressed as a resource. Forms below are illustrative; ask the desk and we will send the file directly.

Checklist PDF

Subscription gateway selection checklist

Forty-two questions we work through with clients before recommending a primary gateway. Use it to pressure-test a vendor short-list of your own.

Reference PDF

Decline reason taxonomy

A plain-language map from card network decline codes to the operational responses that tend to recover the most subscribers without burning trust.

Template Markdown bundle

Migration runbook template

The skeleton runbook we tailor for each gateway migration programme. Includes pre-cutover gates, on-call roles, and a rollback decision tree.

Reference CSV + PDF

Payment analytics data dictionary

The shared vocabulary we install at the start of every analytics setup engagement, so finance and product teams stop arguing about what "active subscription" means.

Length on request Request the file →
Template DOCX

Dunning copy starter pack

Editorial templates for the first three retry emails and one in-app notice. Written in plain English, ready to localise.