Featured editorial
Why involuntary churn keeps creeping up at series B
A short field note on the pattern we keep seeing: card lifecycle issues outpacing growth, and the dunning system that quietly stopped scaling.
Read the full pieceEditorial brief
Field notes and editorial reads on subscription payments.
Short pieces written by the desk, drawn from active engagements. We publish on Tuesdays at 10:00 KST, with the occasional unscheduled note when something urgent shifts in the gateway market.
Recent briefs
2025-08-08
Network tokens: the part of your migration nobody plans for
A short brief on why network tokens are the schedule risk in most gateway migrations, and what to do about it before week one.
2025-07-04
The auth rate dashboard everybody wants
A practical sketch of the authorisation rate dashboard we end up building over and over, and the metrics it has to include to be useful.
2025-06-12
When a billing audit pays for itself in week two
A note on the recurring patterns of revenue leak that show up in subscription billing audits, and why finance teams keep finding them surprising.
2025-05-19
A short defence of the boring retry policy
On the temptation to over-engineer retry logic, and why the simplest defensible policy usually wins out over six months.
2025-04-03
How we sequence a payment platform replatform
A walkthrough of the sequencing approach we use when a client decides to replace their billing platform alongside their payment gateway.